Contact Us
At Vault Paws, we're passionate about providing premium products for your beloved pets. We'd love to hear from you — whether it's a question about an order, a product enquiry, or just wanting to say hello!
Get in Touch
Our friendly team is ready to assist you. Please reach out through any of the channels below and we'll get back to you as soon as possible.
For general enquiries, order support, or product questions, email us via our Contact Us Page.
We're available Monday to Friday, 9:00am – 5:00pm AEST. Emails received outside of business hours will be responded to on the next business day.
📦 Order Enquiries
If you have a question about an existing order — including shipping, tracking, or returns — please include your order number in your message so we can assist you quickly.
Returns & Refunds
We want you (and your pet) to be completely happy with your purchase. If something isn't right, please get in touch and we'll do our best to make it right. You can also visit our Return & Refund Policy page for full details.
Frequently Asked Questions
Before reaching out, you might find your answer in our FAQ section. We cover common topics like shipping times, product care, and sizing guides.
Thank you for choosing Vault Paws — where every pet deserves the best. 🐾